CarServPro ("CarServPro", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the CarServPro website, mobile applications, POS applications, and related services.
1. Information We Collect
1.1 Account Information
When you create or use an account, we may collect information such as:
- Full name
- Phone number
- Email address
- Password or authentication information
- Company or service center information
- User role and account permissions
1.2 Vehicle Information
Depending on the services you use, CarServPro may collect vehicle-related information, including:
- Vehicle make and model
- Vehicle identification information such as VIN/chassis number
- License plate information
- Vehicle mileage
- Maintenance and service history
- Diagnostic information and OBD-related data
1.3 Service and Booking Information
We may collect information related to appointments, work orders, maintenance requests, spare parts, quotations, approvals, invoices, payments, and service history.
1.4 Location Information
With your permission, CarServPro may collect location information when a feature requires it. Location may be used to provide location-related functionality, identify relevant service centers, improve service availability, or provide information associated with your current location.
You can control location permissions through your device settings. Some features may not function correctly if location permission is disabled.
1.5 Device and Technical Information
We may automatically collect limited technical information, such as:
- Device type and operating system
- Application version
- IP address
- Browser type
- Crash and diagnostic information
- Push notification tokens
2. How We Use Your Information
We may use collected information to:
- Create and manage user accounts
- Provide CarServPro services and features
- Manage vehicle service records
- Process appointments and bookings
- Manage work orders and service requests
- Process quotations, approvals, invoices, and payments
- Provide notifications and service updates
- Provide customer support
- Improve application performance and functionality
- Prevent fraud, abuse, and unauthorized access
- Maintain security and troubleshoot technical problems
- Comply with applicable legal and regulatory requirements
3. Push Notifications
CarServPro may use push notification services to send appointment reminders, work-order updates, approval requests, service notifications, and other relevant communications.
Depending on your device and platform, push notifications may be delivered using services such as Firebase Cloud Messaging (FCM) and Apple Push Notification service (APNs).
4. Artificial Intelligence Features
Certain CarServPro features may use artificial intelligence or automated processing, including vehicle diagnostics assistance, spare-parts compatibility, recommendations, analytics, and operational insights.
AI-generated information is intended to assist users and may require verification by a qualified technician or authorized professional before making safety-critical or mechanical decisions.
5. Payments
Where payment functionality is available, payment information may be processed through third-party payment providers. CarServPro does not necessarily store complete payment card information on its own servers.
Payment providers may process information according to their own privacy policies and terms.
6. Sharing of Information
We do not sell your personal information. We may share information when necessary to operate the service, including with:
- Service centers and authorized users associated with your account
- Technology and cloud service providers
- Notification providers
- Payment providers
- Analytics, security, and infrastructure providers
- Government authorities or legal entities when legally required
7. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and service records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
9. Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Access information associated with your account
- Request correction of inaccurate information
- Request deletion of your account or personal information where applicable
- Withdraw certain permissions
- Manage notification permissions through your device
- Manage location permissions through your device
10. Account Deletion
If you want to request deletion of your CarServPro account and associated personal information, please contact us using the contact information below.
Certain information may be retained where required by law, for legitimate business purposes, fraud prevention, security, dispute resolution, or accounting requirements.
11. Children's Privacy
CarServPro is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.
12. Third-Party Services
CarServPro may integrate with third-party services for authentication, notifications, maps, analytics, payments, hosting, diagnostics, or other functionality. These providers may process information according to their own privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the "Last Updated" date at the top of this page. Continued use of CarServPro after an update means that you acknowledge the revised policy.
14. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact CarServPro:
Website: https://carserv.pro/
Company: CarServPro
Email: privacy@carserv.pro